IT User Support Specialist I
Wisconsin Public Media (WPM), a division of the University of Wisconsin–Madison, is excited to invite applications for an IT User Support Specialist I to join our team. This is a fantastic opportunity for someone who loves to solve problems, learn new technologies, and work directly with the creative storytellers, from our radio hosts to our TV producers, at the heart of WPM's public service mission.
As our IT User Support Specialist I, you will be the welcoming, first point of contact for all our colleagues.
In this hands-on role, you'll be responsible for:
- Providing frontline support for the tools our teams use every day, including Office 365, Google Workspace, Windows/Mac applications, printers, and file shares.
- Troubleshooting day-to-day tech challenges, setting up new equipment, and working with staff to solve their problems.
- Learning about and helping with the workflows staff use to create media.
Your work is essential as it enables our staff to have the reliable technology they need to create, produce, and share their work with audiences across the state.
We are seeking a candidate who is a curious and creative problem-solver, values collaboration, and is genuinely driven by our mission. This role will report to the User Support Services Manager.
This is a full-time, 40 hour a week position.
This position is Ongoing/Renewable.
This is a full-time position that works core business hours, Monday – Friday, 8:30 a.m.–5:00 p.m onsite at Vilas Communication Hall on the UW-Madison campus. This position may require responsiveness and the ability to address urgent needs that arise outside of standard business hours.
This position requires the ability to sit or stand at a desk and use a computer, keyboard, and mouse for several hours at a time. The role also requires occasionally lifting and carrying supplies up to 30 lbs such as monitors, PCs and other tech equipment.
For application instructions, please apply directly to this link: https://jobs.wisc.edu/jobs/it-user-support-specialist-i-madison-wisconsin-united-states
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Additional Info
Station/Company Name : Wisconsin Public Media
Contact Name : Katherine Liu
Contact Email : knliu@wisc.edu
Location : Madison
Application Information : Click the "Apply" button to start the application process. Please note, there is only one attachment field. You must upload all of your documents in the attachment field, either as one combined document, or separate documents.
The following must be received for your application to be complete:
A cover letter referring to your related work experience,
A resume detailing your educational and professional background.
We are eager to learn more about how your experience may align with this position. Please submit a cover letter referring to your related work experience and a resume detailing your educational and professional background. Please keep in mind your cover letter and/or resume should address your experience and how it relates to the position qualifications. The application reviews will be relying on written application materials to determine who may advance to the first round interviews.
Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment.
Finalists will be asked to provide a list of at least three professional references with titles, emails, and phone numbers (including at least one supervisory reference). Note that references will not be contacted without your prior knowledge.
Expiration Date : 3/17/2026
